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Frequently Asked Questions

1. How do I pay?

The payment options we support are: Credit Card, Debit Card, Net Banking, UPI transaction. JQRsports.com supports the following online payment options through CC Avenue: - Supported Credit Cards, American Express, Diners Club International, JCB Cards, MasterCard, Visa. Supported Debit Cards: - Visa Debit Card issued in India (VBV) For Supported Net banking & other payment options, please refer CC Avenue website

2. What happens if my payment fails?

In case of payment failure, please retry using the same or different payment option: When re-trying using the same payment option, please check your account details for any errors. For any clarifications and help, you can also get in touch with us via email at customercare@JQRsports.com or Call: +91-97299 31442.

3. What is the estimated delivery time?

JQR shoes generally ship the items within the estimated time specified below: - NCR Delhi-2 to 4 Business Days North Region-2 to 6 Business Days Rest of India-2 to 7 Business Days

4. Why is the CoD option not offered in my location?

CoD option is not available at JQR right now. But will be provided to our customers in near future.

5. What do the different tags like "In Stock", "Available" mean?

In Stock: For items listed as "In Stock" are available for shipment immediately. Out of Stock: Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

6. Seller does not/cannot ship to my area. Why?

Please enter your Pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your Pincode until the checkout stage, the Pincode in your shipping address will be used to check for serviceability. Whether your location can be serviced or not depends on: - 1. Whether Seller ships to your location 2. Legal restrictions, if any, in shipping particular products to your location 3. The availability of reliable courier partners in your location

7. Are there any hidden costs (sales tax, octroi etc) on items sold by JQR?

There are NO hidden charges when you purchase on JQR. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

8. Does JQR deliver internationally?

As of now, JQR doesn't deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.

9. What is the exchange process? Why I have been asked to ship the item?

Once you have requested an exchange, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoices along with the product. Alternately, you can ship it back to us. Please note down the courier tracking id for any future reference.

10. I have requested an exchange, when will I get it?

Once an exchange request is created, we send you an email detailing the pickup process as well as providing details about the exchange. The exchange item is delivered to you at the time of pick-up, wherever possible. In all other areas, the exchange is initiated after the originally delivered item is picked up/received.

11. Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

12. What items can I Exchange?

We allow exchange on items available on our website. In case the item of your choice is not available, your amount will be refunded.

13. Can I return part of my order?

Yes, a return can be created at the item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

14. Contact Information

For any other clarifications or information that you may require, kindly contact us at Dail: +91-97299 31442 or email us at customercare@JQRsports.com.
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 UK  US EURO TO FIT FOOT LENGTH (cm) TO FIT FOOT LENGTH (in)
6 7 39 24.6 9.7
7 8 40 25.0 9.8
8 9 41 25.4 10.0
9 10 42 27.3 10.7
10 11 44 27.8 10.9

 

Return & Claims Policy:

Return Conditions:

  • Items may be returned if they are defective, damaged during shipping, missing, or incorrectly sent. Additionally, if the size of the item is incorrect, it is eligible for return.
  • It is strongly advised that buyers review the product listing before making a purchase decision to ensure compatibility with their needs.
  • To initiate a return, buyers must contact us within 7 days of receiving the product.

Return Process:

  • To start the return process, buyers need to send an email to customercare@jqrsports.in with images of the received footwear (from top, bottom, and side), the order number, and the reason for the return.
  • Please note that providing these details is mandatory for processing a return. Failure to do so may result in the request being rejected.
  • Used footwear cannot be returned and any associated courier costs will be borne by the customer.

Exchange Policy:

  • We do not offer direct exchanges. If you wish to receive a different item, you will need to place a new order and then initiate a return for the original product.

Free Gift Returns:

  • Free gifts included with the purchase must be returned along with the main product.

Partial Order Returns:

  • If you ordered multiple items and wish to return only a portion of your order, you can do so.

Order Cancellation:

  • Orders can be cancelled only before the product has been dispatched for shipping.

 

    Claim Policy:

    Eligibility:

    • Claims are accepted for manufacturing defects only, provided that the item has been appropriately used.

     Major Manufacturing Defects:

    •  Major defects include significant issues such as damaged or discolored upper material, and broken or damaged soles or insoles.

    Return Requirements:

    • When returning an item, please ensure that all original packaging, price tags, labels, and the invoice are included.

    Non-Compliance Returns:

    • If the returned product does not meet the specified return conditions, no refund will be issued, and the item will be returned to the buyer at their expense.

     

    Refund Policy:

    Refund Process:

    • Refunds will be processed within 10 working days of receiving the returned product and after verification by the seller.
    • The refund will be issued using the same payment method originally used for the purchase.
    Note: All return requests must be made within 7 days of receiving the product. For any further clarifications or assistance, please contact us at 90340 06936 or via email at customercare@jqrsports.com

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